Our vision
We believe that technology should work for you, so we build solutions around your already-established processes and your team's personality.
Improve end-user experience
Through transparent security, relevant solutions and training
Our goal is to work with the brightest emerging social enterprises to awaken innovation across the region and around the world.
Managed Partnerships
Are thoughtfully cultivated for functionality and budget
Our partners have been hand-picked in order to comply with industry vertical regulatory compliance, functionality, support, price and scalability.
services
help desk | managed services | virtual success management officer | more
Break/ Fix
Installation, configuration and repair
Timely response technology issues. More than 25 years of deskside support and break/ fix resolution.
Managed Service Provider
Implementation, management and billing
Planning, implementation, ongoing maintenance, training and billing of third-party services.
vSMO
please call for to setup and initial discussion
Virtual Success Management Officer
Training, tools and repeatable processes that grow business and ensure productive technology spending.
Regulatory Compliance
Tools and experience to assist with industry vertical regulations
Data delivery, storage, archiving, monitoring and reporting tools for real businesses operating in real time.
Ad-hoc and On-call
Ad-hoc, on-call services. Great if your firm can handle most things tech and your firm does not need security or compliance reporting, technical data retention or regulated-industry expertise.
Break/ Fix
$95-280 per hour (billed in 10 minute increments)
Hours: 9am-3pm Pacific M-F (Excludes Bank and Stock Market Holidays)
- Responses with 24 hours of ticket submission (usually within minutes)
- Computer hardware support
- Network equipment support
- Mobile device support
- Cloud services support
- Service provider support
Regulatory Compliance Review and Comprehensive Security
Reviews and Inspections Starting at $500
Reviews and inspections will include comprehensive reports on data collected using manual and automated methods.
Requested scopes may include, but are not limited to:
- Network infrastructure
- Hardware inventory
- Software inventory
- Service provider inventory
- Service provider evaluation
- On-device security
- User-process security
- User security awareness
- Business continuity
- Disaster recovery
- Security incident remediation
- Data loss prevention
- Technology best practices alignment
Ongoing compliance review and security inspection plans are available. Firms currently enrolled in one of the below plans OR firms onboarded to the legacy Break/ Fix plan prior to January 1, 2019 may request a call to discuss an regular and ongoing review and reporting opportunities.SAMSARA
Systems Administration, Maintenance, Support, Auditing, Reporting and Alerting
Alert and Acknowledge
(2-A)
$54 per user per month
+Minimum 10% discount on Break/ Fix rates.
One supported desktop or laptop under Plan 2-A includes:
- Service Level Agreement for Support Requests: 8am-4pm PST Monday-Friday (Excluding National US, Bank and Market Holidays) with maximum 8 hour response1 time. Non-urgent requests submitted outside of working hours will be addressed in the next working shift based on the order received.
- Single Remote Monitoring and Alerting tool reporting of interesting and critical device and security events with option to engage support at reduced support rate
- Regular delivery of asset executive report
- Regular delivery of asset automated System Update report
- Custom automated actions: +$5 per configured action per month. Maximum 10 actions in Plan 2-A. Advanced action configurations may require lab testing for an added fee.
NOTE: Server devices (on-premise, cloud and virtual) evaluated independent of any SAMSARA offering
Automate, Analyze and Address
(3-A)
$108 per user per month
+Minimum 20% discount on Break/ Fix rates.
One supported desktop or laptop under Plan 3-A includes everything in Plan 2-A plus:
- Discounted third-party service licensing
- Service Level Agreement for Support Requests: 8am-5pm PST Monday-Friday (Excluding National US, Bank and Market Holidays) with maximum 4 hour response1 time. Non-urgent requests submitted outside of working hours will be addressed in the next working shift based on the order received.
- Dual Remote Monitoring and Alerting tools reporting of interesting and critical device and security events with option to engage support at reduced support rate
- No-cost simple administration* of supported solutions of the following types: E-MAIL AND CLOUD-BASED ERP, PASSWORD VAULTING, SECURITY SUITE, DATA CONTINUITY, VoIP, ARCHIVING AND DISCOVERY, SECURE DATA DELIVERY, E-MAIL SECURITY, NETWORK DEVICE MANAGEMENT AND SECURITY, DATA LOSS PREVENTION, OFF-SITE DATA STORAGE, and similar (services licensing required)
- Managed operating system updates*
- Managed basic, third-party updates*
- Automated maintenance tasks
- Equipment lifecycle management
- Warranty and Service Contract management
- Annual IT budget review
- 15 minutes of no-cost Break/ Fix support per registered device per month. May be combined for use across all registered accounts. No forward or other credit for unused time
- Custom automated actions: +$3 per configured action per month. Maximum 20 actions in Plan 3-A. Advanced action configurations may require lab testing for an added fee.
NOTE: Server devices (on-premise, cloud and virtual) evaluated independent of any SAMSARA offering
Administer, Answer,
Advance and Accomplish
(4-A)
$162 per user per month
+Minimum 35% discount on Break/ Fix rates.
One supported desktop or laptop and one supported mobile device under Plan 4-A includes everything in Plan 3-A plus:
- Discounted third-party service licensing
- Service Level Agreement for Support Requests: 7am-5pm PST Monday-Friday (Excluding National US, Bank and Market Holidays) with maximum 2 hour response1 time. Non-urgent requests submitted outside of working hours will be addressed in the next working shift based on the order received.
- No-cost advanced administration of supported solutions of the following types: E-MAIL AND CLOUD-BASED ERP, PASSWORD VAULTING, SECURITY SUITE, DATA CONTINUITY, VoIP, ARCHIVING AND DISCOVERY, SECURE DATA DELIVERY, E-MAIL SECURITY, NETWORK DEVICE MANAGEMENT AND SECURITY, DATA LOSS PREVENTION, OFF-SITE DATA STORAGE, and similar (services licensing required)
- No-cost resolution of previously operational, automated processes (eg. SECURITY SUITE, DATA BACKUP SOLUTION, CLOUD SYNCHRONIZATION AGENT, ETC.)
- Managed advanced, third-party updates*
- Managed driver updates*
- 20 minutes of no-cost Break/ Fix support per registered device per month. May be combined for use across all registered accounts. No forward or other credit for unused time
- Custom automated actions. First 10 actions at no charge. Actions 11-50 +$2 per configured action per month. Maximum 50 total actions in Plan 4-A. Advanced action configurations may require lab testing for an added fee (yes, even the free actions may require lab testing at a fee to configure).
NOTE: Server devices (on-premise, cloud and virtual) evaluated independent of any SAMSARA offering
Definitions and Explanations
aka: fine print
1 A response is a non-automated reply from a human technician that your request has been received. It may or may not contain an estimated time of resolution, but will contain an estimated time the technician will begin addressing the request.
* Simple Administration includes user password resets, account name changes, lockout resolution and other simple processes.
* Managed Driver Updates on approved manufacturers
* Onboarding, data migration, initial configuration and large-scale/ custom/ non-standard changes may not be included in SAMSARA plans. These requests will be evaluated and an estimate or quote will be provided dependent scope of work.
